RCasa Returns & Exchanges Policy

At RCasa, we strive to make every transaction on our website seamless and ensure the delivery of products adhering to the highest quality standards. Our policy aims to provide resolutions for cases where the product is wrongfully delivered or has a genuine quality/manufacturing defect.

General Guidelines:

Contact Information:

To return or exchange a product or report damage in transit, please contact our Customer Care on the same day through the following:

Telephone: +91 9199190707 (available all days- 9am-6pm)


Checking Products:

Carefully inspect the products upon receiving.

Report any tampering of the package, missing items, or damage/breakage on the delivery receipt presented by the courier partner.

Damaged Products:

Retain the packaging of the damaged products our customer care team will investigate the issue and respond within 48 working hours.

Exchange & Refund Policy:

Nature of Products:

Any product delivered defective / damaged or wrong with respect to what is shown on the website could be returned / replaced within 48 hours of the delivery. Please reach out to our Customer Care at or by phone at +91 9199190707 (available all days- 9am-6pm).

We accept returns / replacements of Cutlery, Cushion Covers, Cushion Fillers, Bedspreads, Sheets, Throw Blankets,  and Placemats ONLY. Please place the return / replacement request within 48 hours of the delivery.

Due to the fragile nature of our products and complexities of reverse logistics, we do not accept returns / replacements in rest of the categories & subcategories.

Conditions for return:  

Please return the products in their original packaging and unused. Double-check that you've included all the tags, warranty cards, and all other attachments that came with your order.

A reverse logistics is arranged at an additional cost of INR 150.

Returned items received will be examined by the quality check team. Failing to meet the qualifying conditions mentioned will not be accepted and will be returned back to you at your expense. No amount will be reimbursed in this case.

Resolution Process:

Each return or exchange request is handled individually, and we encourage you to get in touch with our team for a prompt resolution.

Refund Conditions:

No refunds will be provided if:

The customer has provided a wrong or incomplete shipping address.

There are two failed delivery attempts by our shipping agency.

The package is refused by the recipient.


All policies are subject to change without prior notice. In case of any conflict, the Terms & Conditions Policy would prevail.